Shipping policy

Last updated: August 1, 2026

Thank you for shopping with Happier With Birds. Every product is made especially for your order, so your order goes through both a production period and a shipping period before it arrives.

This policy explains our estimated delivery times, shipping charges, tracking, international shipments, address problems, and what to do if a package is delayed or missing.

Order Processing and Production

Most of our products are made to order. Production normally takes approximately 1-3 business days before an order is ready to ship.

Production time can vary depending on:

  • The product and selected variants;

  • Order size;

  • Product availability;

  • The production facility;

  • Quality-control requirements;

  • Public holidays;

  • Seasonal demand; or

  • Unexpected production interruptions.

Business days are Monday through Friday and exclude public holidays.

Production time is separate from shipping time. An estimated delivery date shown at checkout includes the information available at that time but remains an estimate rather than a guaranteed arrival date.

Estimated Delivery Times

After production is completed, the following shipping estimates generally apply:

United States

  • Standard or Economy delivery: approximately 2–8 business days after shipment

  • Estimated total including production: approximately 4–10 business days

International Destinations

  • Standard international delivery: approximately 10–30 business days after shipment

  • Estimated total including production: approximately 10–30 business days

Express Delivery

Express delivery may be available for certain eligible products and US addresses. If available, it will be displayed during checkout with its current estimated delivery time and cost.

Express delivery is not available for every product, size, color, destination, or order. Selecting Express does not override address, payment, inventory, or eligibility requirements.

These delivery periods are estimates. Remote locations, Alaska, Hawaii, US territories, military addresses, customs inspections, carrier disruptions, and peak shopping seasons may require additional time.

Shipping Rates

Available shipping methods and charges are displayed during checkout before payment.

Shipping charges may depend on:

  • The destination;

  • Product type;

  • Number of products;

  • Package size or weight;

  • Production location;

  • Fulfillment provider; and

  • Selected shipping method.

If we offer free shipping, the applicable requirements will be shown on the website. Free-shipping promotions may have minimum-purchase, product, destination, or expiration restrictions.

Order Confirmation

After placing an order, you should receive an order-confirmation email at the email address entered during checkout.

Please review this confirmation carefully and notify us immediately if you notice an error in your:

  • Name;

  • Shipping address;

  • Product;

  • Size;

  • Color; or

  • Personalization information.

If you do not receive a confirmation email, check your spam or promotions folder and confirm that the email address entered during checkout was correct.

Address Changes

Contact happierwithbirds@gmail.com immediately if you need to correct your shipping address.

We will try to make the change, but we cannot guarantee address changes after an order has entered production or shipment processing.

Customers are responsible for providing a complete and accurate address, including:

  • Recipient’s full name;

  • Street address and apartment or unit number;

  • City;

  • State, province, or region;

  • Postal or ZIP code;

  • Country; and

  • Telephone number when required for delivery.

We are not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer, except where applicable law provides otherwise.

Tracking Information

When your order ships, tracking information will normally be sent to the email address associated with the order.

Tracking information may take several business days to begin showing movement after a shipping label has been created. This does not necessarily mean the package has been delayed or lost.

The carrier’s tracking page will usually provide the most current delivery information once the package is in transit.

If you have not received tracking information after the estimated production period, contact us with your order number.

Multiple Packages

Products may be manufactured and shipped by different production facilities. As a result:

  • Items from the same order may arrive separately;

  • Packages may arrive on different days;

  • Each package may use a different carrier; and

  • You may receive more than one tracking number.

Receiving only part of an order does not necessarily mean that the remaining items are missing. Please review all tracking numbers included in your shipping notifications.

You will not be charged additional shipping after checkout merely because we divide an order into multiple packages.

Shipping Carriers

Shipping carriers are selected according to the product, production facility, destination, and available delivery service.

We cannot guarantee that a particular carrier will be used. Once a package has been transferred to the carrier, delivery scans and estimated arrival dates are controlled by that carrier.

International Shipping

We may fulfill international orders from a facility located within or outside the customer’s country. Local fulfillment is not guaranteed and depends on product availability and production capacity.

International shipments can experience additional delays because of:

  • Customs inspections;

  • Import documentation;

  • Local postal services;

  • Border restrictions;

  • Public holidays; or

  • Unpaid import charges.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling charges, or brokerage fees imposed by the destination country.

Unless these charges are specifically shown as included during checkout, the recipient is responsible for paying them.

Happier With Birds does not control these charges and cannot predict their amount. Contact your local customs authority before ordering if you need more information.

If a customer refuses a package because of customs charges, any refund will be determined after considering the package’s status, recoverability, original shipping expenses, return costs, and applicable law.

Delivery Delays

Delivery estimates are not guaranteed. Packages may be delayed by circumstances outside our reasonable control, including:

  • Severe weather;

  • Natural disasters;

  • Carrier congestion;

  • Customs processing;

  • Transportation disruptions;

  • Labor interruptions;

  • Public holidays;

  • Incorrect addresses;

  • Security inspections; or

  • High seasonal demand.

If we learn that your order cannot be shipped within the timeframe originally provided, we will contact you when required and provide available options, which may include accepting a revised timeframe or cancelling the affected unshipped item for a refund.

We are not responsible for reasonable carrier delays outside our control, but we will assist you in investigating significantly delayed packages.

Lost Packages

If your package has not arrived by the estimated delivery date:

  1. Review the tracking information.

  2. Confirm that the shipping address is correct.

  3. Contact the carrier or local post office.

  4. Check with household members, neighbors, reception areas, and parcel lockers.

  5. Email us at happierwithbirds@gmail.com with your order number.

Please report potentially lost shipments as soon as possible and no later than 30 days after the estimated delivery date.

We will investigate the shipment with the carrier and fulfillment partner. If the package is confirmed lost and the address provided was correct, we will offer an appropriate replacement or refund.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  • Check around the delivery location;

  • Ask household members and neighbors;

  • Check your mailbox, reception desk, parcel locker, or building office;

  • Allow one additional business day, as some carriers scan packages shortly before delivery; and

  • Contact the carrier with your tracking number.

If the package still cannot be found, contact us promptly. We will assist with the available carrier investigation, but approval of a replacement or refund may depend on the results of that investigation and applicable law.

We cannot guarantee reimbursement when a carrier confirms successful delivery to the address provided by the customer.

Incorrect, Incomplete, or Undeliverable Addresses

If a package is returned or lost because the customer supplied an incorrect or incomplete address, the customer may be responsible for the cost of producing and shipping a replacement.

Original shipping charges may not be refundable.

If the address error was caused by Happier With Birds or our fulfillment partner, we will correct the problem at no additional cost.

Failed Delivery and Returned-to-Sender Packages

A package may be returned to the sender because of:

  • An incorrect or incomplete address;

  • An unclaimed package;

  • Refused delivery;

  • Unpaid customs charges; or

  • Repeated unsuccessful delivery attempts.

Please contact us if tracking shows “returned to sender.” Returned packages may not be sent to our own location and might not be recoverable.

Depending on the reason for the failed delivery, additional production or shipping charges may be required before a replacement can be sent.

Do not return a product to the address printed on its shipping label without contacting us first.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, email happierwithbirds@gmail.com within 30 days of delivery.

Please include:

  • Your order number;

  • A description of the problem;

  • A photograph of the entire product;

  • Close-up photographs showing the damage or defect; and

  • A photograph of the packaging and shipping label when relevant.

Please do not mail the product back unless we provide return instructions.

Damaged, defective, and incorrect products are handled according to our Return & Refund Policy.

Orders Needed for a Specific Date

If you need an order for a birthday, holiday, trip, school event, or another specific occasion, please order well in advance.

Production and delivery estimates are not guaranteed arrival dates. We cannot reimburse an order solely because it arrives after a personal event date when it was shipped within the stated estimated timeframe, except where applicable law requires otherwise.

Contact Us

For questions about production, shipping, tracking, or delivery, contact:

Happier With Birds
Email: happierwithbirds@gmail.com

Please include your order number so we can assist you as quickly as possible.