Refund policy

Last updated: August 1, 2026

At Happier With Birds, we want you to be happy with your purchase. Because our products are made especially for each order, please read the following policy carefully before placing your order.

If something arrives damaged, defective, or incorrect, please contact us. We’ll do our best to make it right.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us within 30 days of delivery if:

Your product arrives damaged.
The item has a manufacturing or printing defect.
You receive the wrong product, size, color, or design.
Part of your order is missing.

Email happierwithbirds@gmail.com and include:

Your order number
A brief description of the problem
Clear photographs of the entire item
Close-up photographs showing the damage, defect, or incorrect print
A photograph of the packaging and shipping label, if relevant

If your claim is approved, we will provide a replacement at no additional cost or issue an appropriate refund. You normally won’t need to return a damaged or defective item unless we specifically ask you to do so.

The 30-day reporting period helps us investigate fulfillment problems quickly. It does not limit any longer rights provided to you by applicable law.

Made-to-Order Products

Each product is produced specifically after an order is placed. We do not keep finished products in inventory.

For this reason, except where applicable law requires otherwise, we cannot accept returns or exchanges for:

Choosing the wrong size or color
Changing your mind after ordering
Ordering the wrong product or design
Accidental or duplicate orders
Personal preference regarding fit
Incorrect personalization details provided by the customer

Please review the product description, color options, personalization details, and size chart carefully before completing your purchase.

If you order the wrong size, you may contact us and we will try to help, but we cannot guarantee a free replacement or exchange.

Personalized and Custom Products

Personalized and custom-made products cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or different from the personalization information submitted with the order.

We produce personalized products using the exact information entered during checkout. Please double-check all names, spelling, capitalization, dates, and other requested details before placing your order.

We are not responsible for errors included in the personalization information submitted by the customer.

Cancellations and Order Changes

If you need to cancel your order or change its size, color, shipping address, or personalization, email happierwithbirds@gmail.com as soon as possible. Try to reach us out within 2-3 hours of placing your order.

We will gladly make the requested change if production has not started. However, once an order enters production, it can no longer be changed or cancelled.

Contacting us does not guarantee that a cancellation or modification will be possible because orders may enter production shortly after they are placed.

Product Appearance and Color Variations

We work hard to represent our products accurately. However, colors can appear slightly different depending on your screen, device settings, garment material, fabric dye batch, and printing method.

Small variations in color, texture, print placement, or garment measurements can naturally occur during production and are not normally considered defects. If the difference is substantial or you believe your product was produced incorrectly, please contact us with photographs so we can review it.

Returns Required by Applicable Law

Nothing in this policy limits any mandatory consumer rights available under the laws of your country, state, or region.

If your jurisdiction provides a statutory cooling-off or withdrawal right for an eligible purchase, you may exercise that right within the legally required period. Certain products—including goods made to your specifications or clearly personalized—may be excluded from these rights.

Please contact us before returning anything. We will provide the appropriate instructions and return address if your return is authorized.

Unless the product is faulty, incorrect, or applicable law states otherwise:

The customer is responsible for return shipping costs.
The product must be unworn, unused, unwashed, and in its original condition.
The customer is responsible for safely packaging and returning the product.
We recommend using a tracked shipping service.

Do not mail products to the address shown on the original package without contacting us first. Unauthorized returns may not be received or processed.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because the address supplied during checkout was incorrect or incomplete, additional production and shipping charges may apply to send a replacement. Original shipping charges may not be refundable.

If you notice an address error, contact us immediately. We can only change the address if the order has not entered production or been shipped.

Lost or Missing Packages

If your order has not arrived by the expected delivery date:

Check the tracking information.
Verify that the shipping address on your order is correct.
Check with household members, neighbors, reception areas, and your local postal carrier.
Contact us at happierwithbirds@gmail.com.

Please report a potentially lost package within 30 days of the estimated delivery date. We will investigate the shipment with our production and delivery partners.

If the package is confirmed lost and the shipping address was correct, we will arrange an appropriate replacement or refund. We cannot guarantee reimbursement for packages lost because of an incorrect address or packages marked as delivered that are confirmed as successfully delivered by the carrier.

Refunds

If a refund is approved, it will be issued to the original payment method used for your order.

Please allow several business days for your bank, card issuer, or payment provider to process and display the refund. Processing times are determined by your payment provider and are outside our control.

Original shipping charges are generally non-refundable unless: